Your information.
Handled with care.

Who we are

Vivid Visionz is a design and development business based in Karachi, Pakistan. Our services include websites, mobile applications, brand identity, packaging, digital marketing, AI solutions, domain registration and hosting.

This policy applies to information handled through vividvisionz.net and related communications with our business.

Where we process information on behalf of a client, the relevant service agreement and the client’s instructions also apply. A client’s own website or application may have a separate privacy policy.

Information you share with us

The information involved depends on how you contact us and which services you request.

• Contact details: your name, email address, phone number, WhatsApp number and company or brand name.
• Inquiry details: the service you need, project requirements, messages, references and files you choose to share.
• Client and order information: billing details, agreed scope, invoices, payment references and support correspondence.
• Domain and hosting information: registrant details, account information and verification documents where required for a particular service.
• Technical information: website and security logs may include your IP address, browser or device information, requested pages and the time of access.

Required form fields are marked on the form. Without the details needed to respond or provide a service, we may be unable to complete your request.

Please share only information relevant to your inquiry. Avoid sending payment-card security codes, personal identification documents or account passwords through the general inquiry form.

How we use your information

We use information for purposes connected with your inquiry, our services and the operation of our business, including:

• Responding to questions and discussing project requirements.
• Preparing quotations, proposals and service agreements.
• Delivering agreed work and providing account or technical support.
• Managing domain registrations, hosting accounts, invoices and renewals.
• Protecting the website and services against spam, misuse and security incidents.
• Maintaining business records, resolving disputes and meeting applicable legal obligations.

Where applicable data protection law requires a legal basis, the basis depends on the activity. This may include taking steps at your request before a contract, performing a contract, complying with legal obligations, consent, or legitimate business interests such as responding to inquiries and securing our services.

Where we rely on consent, you can withdraw it. Withdrawal does not affect processing that was lawful before you withdrew consent.

Cookies and security tools

Cookies and similar browser technologies can support website functions, preferences and security. Third-party features may also process technical information when they load or are used.

Form protection

Our inquiry form uses Google reCAPTCHA to help protect against automated submissions and abuse. This service can process technical information relating to your device and interaction with the website.

Details about the service are available in Google’s reCAPTCHA documentation .

Managing browser storage

Your browser settings allow you to review, remove or block cookies. Blocking certain technologies may affect website features or form submission.

Where a cookie preference panel is available, use it to manage the optional categories shown. Browser controls and website cookie preferences may need to be managed separately.

When information is shared

Depending on the service or request, relevant information may be shared with:

• Team members and authorised contractors involved in your inquiry or project.
• Providers supporting hosting, email, form delivery, communications, security and business administration.
• Domain registrars and registries where required to register, renew, transfer or administer a domain.
• Payment providers, accountants or professional advisers where relevant to an order, transaction or business obligation.
• Authorities or other parties where disclosure is required by law or necessary to address fraud, misuse or a legal claim.

The information involved depends on what each recipient needs for the relevant purpose. Some providers also process information under their own privacy policies and service terms.

Processing outside Pakistan

Service providers may operate in other countries, so information may be stored or processed outside Pakistan. Where applicable law requires safeguards for an international transfer, those requirements apply to the arrangement.

You can contact us for information about the providers and transfer arrangements relevant to your service.

Client projects, domains and hosting

Providing a service may involve access to website files, business materials, account settings or other information supplied by a client.

Where that material contains personal information, its handling depends on the agreed service, the client’s instructions and applicable legal requirements. Clients should have authority to share the information they provide for a project.

Domain registration

Registrant and contact information may need to be submitted to a registrar or registry. Publication, disclosure and privacy options depend on the domain extension, registry rules and applicable law.

Applications and AI services

Personal information processed through a client application, campaign platform or AI service may require separate service terms and a specific privacy notice. This website policy does not replace those arrangements.

Hosting service conditions are explained in our Hosting & Domain Terms.

How long information is kept

Retention depends on the type of information and why it is held. The relevant considerations include:

• Whether an inquiry, project or support request is still active.
• The duration of the client relationship and any continuing service obligations.
• Accounting, tax, contractual and other applicable record-keeping requirements.
• The need to investigate security incidents, resolve disputes or establish legal claims.
• Backup schedules and the retention arrangements of relevant service providers.

Contact us to ask about the retention period relevant to your information. A deletion request may not result in immediate removal from backups or records that must be retained for a lawful purpose.

Information security

Handling personal information involves risks associated with online transmission, account access and storage. No website or communication method can guarantee complete security.

Please use an agreed secure method when sharing credentials or sensitive project information. If you believe information connected with our services has been exposed or misused, contact us promptly.

Where a personal information incident creates notification obligations under applicable law, those obligations apply.

Questions and requests about your data

You can contact us to ask what information we hold about you, correct inaccurate details or request deletion of information.

Depending on the law that applies and the circumstances, you may also have rights to:

• Access a copy of your personal information.
• Restrict or object to particular processing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on it.
• Raise a complaint with the relevant data protection authority.

These rights are subject to applicable conditions and exceptions. We may need to verify your identity before disclosing or changing personal information.

Marketing preferences

If you receive promotional messages from us, you can ask us to stop using the contact details below or an unsubscribe option included in the message.

An opt-out from promotional messages does not prevent necessary communications about an active project, account or service.

Send privacy requests to info@vividvisionz.net with the subject “Privacy Request”.

External websites and communications

Our website may link to client projects, social platforms, maps, payment services or other external websites.

When you follow an external link, the destination’s privacy policy applies to information it collects. Contacting us through WhatsApp also involves processing by that platform under its own terms.

Review the relevant provider’s policy before sharing information through an external service.

Changes to this policy

This policy may be updated to reflect changes to the website, services or applicable requirements. The date shown on this page identifies the latest revision.

Where a change requires additional notice or consent under applicable law, that requirement applies. An update does not remove rights that apply to your information.